Terms of Service

Ordering process

Paid licences are purchased through the online checkout flow or via other ordering methods that we may offer.

Before submitting your order, you will be given the opportunity to review and correct the data you have entered.

By clicking the order button (for example “Buy now”, “Subscribe”, or similar), you submit a binding offer to purchase the selected plan under these Terms.

Contract formation

The contract between you and PPPriebera, s.r.o. is formed when we confirm your order (for example by displaying an order confirmation page or sending an order confirmation email) or when we activate your licence, whichever occurs first.

Payments

Payments are handled by Stripe or another payment service provider that we may use.

You authorise us and/or our payment provider to charge the applicable fees using the payment method you provide.

All fees are due in advance for the relevant billing period, unless agreed otherwise.

Third-party service providers

We may use additional service providers, in particular Hetzner as hosting provider and email delivery providers for transactional and service emails.

These providers are not parties to your contract for the Service but help us operate the Service.

Licence scope

The features, domain limits, and service availability depend on the plan you purchase.

Licence restrictions, validation rules, and active status are governed by the current product behaviour of the Service and the plan description at the time of purchase.

Licence term

Unless otherwise specified during checkout, licences are granted for a fixed period (for example monthly or yearly) indicated in the order process.

If a licence is set to automatically renew, it will renew for successive periods of the same length, unless you cancel it as described below.

Renewal and cancellation

If your plan includes automatic renewal, your payment method will be charged for each renewal period, unless you cancel before the end of the current billing period.

You can cancel renewal at any time through the customer portal or by contacting support. Cancellation takes effect at the end of the current billing period; you will retain access until then.

Access to the customer portal

After successful payment and activation, you will receive access to the customer portal where you can manage your licences and account details.

You are responsible for keeping your login credentials secure and for maintaining accurate account information.

5.1 14-day withdrawal period

If you are a consumer residing in the EU or EEA, you generally have the right to withdraw from a distance contract within 14 days without giving any reason.

For subscriptions and licences, the 14-day period starts on the day of conclusion of the contract (that is, the day we confirm your order or activate your licence, whichever occurs first).

5.2 Digital services and loss of withdrawal right

The Service is a digital service that is provided online. Under applicable EU and Slovak consumer law, your right of withdrawal may end earlier if the digital service is fully performed or activated before the end of the 14-day withdrawal period, provided that:

• you have expressly requested or agreed that we start providing the Service (for example, by requesting immediate activation of your licence or by logging into and using the customer portal), and
• you have acknowledged that you will lose your right of withdrawal once the Service has been fully performed or activated.

If you request or agree to immediate activation and start using the Service (for example by running scans, configuring projects, or using the portal), you acknowledge that the Service has started before the end of the 14-day period and that your right of withdrawal may be lost once the Service is fully provided for the agreed term.

5.3 Our withdrawal and refund policy for consumers

Consumers (individuals acting outside their trade, business, or profession) may request a withdrawal and refund under the following conditions:

• you contact us within 14 days of purchase, and
• the licence has not been activated and the Service has not been used (for example, no scans have been run and the portal has not been actively used).

If these conditions are met, we will refund the full amount paid for the relevant licence.

Once the licence is activated or the Service has been used, the right of withdrawal is forfeited and we are not obliged to provide a refund for the current billing period (for example, the current monthly or yearly term).

We do not offer pro-rata refunds for unused days of an already started billing period.

5.4 How to exercise your right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision within 14 days of purchase by an unequivocal statement, for example by sending an email to support@priebera.sk.

We may ask you to provide reasonable information to verify your identity and your order (such as your name, email address, invoice number, or account ID).

If you validly withdraw from the contract and meet the conditions stated above, we will refund the payments received for the affected licence using the same payment method that you used for the original transaction, unless we agree otherwise.

6.1 Consumers

For consumers (EU/EEA individuals), refunds are handled in accordance with Section 5 of these Terms:

• if you validly exercise your right of withdrawal within 14 days and the licence has not been activated and the Service has not been used, we will refund the full amount paid for the relevant licence;
• once the licence is activated or the Service has been used, your statutory right of withdrawal is forfeited and we are not obliged to issue a refund for the current billing period.

We may, at our discretion, offer a goodwill refund or credit in situations that are not covered by the statutory right of withdrawal (for example, if the Service was unavailable for a prolonged period due to our fault). Any such goodwill refund or credit is voluntary and does not create a general right to refunds.

Any goodwill refunds or credits are one-off and do not create a right to similar refunds in the future.

6.2 Business customers (B2B)

If you purchase the Service as a business customer (B2B), you do not have the statutory 14-day withdrawal right that applies to consumers.

For business customers:

• all fees for the current billing period (for example, the current month or year) are non-refundable once the licence has been activated or the Service has been made available;
• we are not obliged to issue refunds, partial refunds, or credits for unused parts of a billing period (for example, if you stop using the Service after several months of a yearly licence).

We do not offer pro-rata refunds, partial refunds, or credits for unused parts of a billing period.

We reserve the right to refuse any refund request in case of misuse of the Service or abusive refund behaviour (for example, repeated purchase and cancellation patterns).

Any refunds, partial refunds, or credits for business customers are at our sole discretion and require our explicit agreement in each individual case.

6.3 Cancellation and future billing periods

You can cancel automatic renewal at any time as described in Section 4 (Renewal and cancellation). Cancellation:

• prevents future automatic renewals and charges for upcoming billing periods, but
• does not automatically entitle you to a refund for the current billing period.

If you have any questions about refunds or billing, please contact support@priebera.sk.

Termination by you

You may terminate a licence or subscription by cancelling it through the portal or by contacting support. Termination will take effect at the end of the current billing period, unless agreed otherwise.

Termination by us

We may terminate a licence or your access to the Service, or not renew a subscription, in particular if:

• you are in material breach of these Terms (for example non-payment, abuse, prohibited use),
• we are required to do so by law or by a competent authority,
• we decide to discontinue the Service or the relevant plan (with reasonable prior notice where possible).

Effects of termination

Upon termination or expiry, your right to use the Service and the licence will end.

We are not obliged to maintain or provide access to data after termination, except where required by law.

Data retention

• Billing and accounting data are retained according to statutory retention periods.
• Audit logs are typically kept for up to 90 days.
• Screenshots and crawler data are typically kept for up to 30 days, unless a longer period is required for security or legal reasons.